How to
Quick links
Raising an ‘incident’ support ticket >
Raising a ‘standard service request’ ticket >
How to raise a ‘user management’ ticket >
How to raise a ticket for 'something else' >
How to book an appointment to solve your IT issue >
Windows users
Remotely connecting to your PC via Remote Desktop Gateway: Part 1. >
Remotely connecting to your PC via Remote Desktop Gateway: Part 2. >
How to install your company version of Office onto a home device. >
How to access your email online from a home device. >
How to access your email online from a home device. >
How to test your home network speed. >
Apple Mac users
Remotely connecting to your PC via Remote Desktop Gateway: Part 1. >
Remotely connecting to your PC via Remote Desktop Gateway: Part 2. >
How to install your company version of Office onto a home device. >
How to tether your mobile data to a laptop device. >
How to access your email online from a home device. >
How to test your home network speed. >
PDF guides
Multi-Factor Authentication (MFA) User Guide >
Windows Virtual Desktop Hosted Desktop >
MacBook Hosted Desktop installation >
Microsoft Teams Installation >
Microsoft Office 365 Installation >
Installing the DaaS interface >
SwyxIT! Installation Guide >
SwyxIT! – Quick Guide >
Video guides
Raising an ‘incident’ support ticket
Here is a how to video on raising a ticket relating to an incident on the Zenzero portal. An incident is when something is broken or not working as it would usually such as a printer not printing.
Raising a ‘standard service request’ ticket
Here is a how-to video on raising a ticket relating to a standard service request on the Zenzero portal. This includes adding/removing devices from your contract, a file restoration request, password resets or signature amendment.
How to raise a ‘user management’ ticket
Here is a how to video on raising a ticket relating to user management on the Zenzero portal. This includes adding to the team or saying goodbye to an employee.
How to raise a ticket for 'something else'
If your issue does not fall under any of our service options please use the 'something else' option and go into as much detail as possible in order to help the team solve your query.
How to book an appointment to solve your IT issue
This short videos explains the process of booking a slot with an engineer to remotely access your PC and solve your IT issue.